These terms apply to work accepted by Verge & Vortex Property Services (VVPS). A written quote, booking confirmation or agreed scope may add detail for a particular job.
Scope and quotes
A quote describes the work we understand is requested and may include assumptions, exclusions and conditions. It is based on the information available when it is prepared, including what you tell us, access information, photographs, measurements, surface descriptions and known conditions.
If that information turns out to be incomplete, inaccurate or different from the actual site conditions, we may need to reassess the proposed scope before going ahead with materially different work. Wherever it is reasonably possible, we explain the difference and the options available before any additional work is undertaken.
Recommendations and the agreed scope
A recommendation is guidance based on the information we have and the conditions we observe. It does not automatically form part of the agreed scope or authorise additional work.
The agreed scope is the work confirmed between you and VVPS. Where stronger cleaning, stain treatment, heavier chemical treatment, restoration or another approach may help, we will explain the option, any limitations that come with it and the additional scope or cost where that applies. We then seek your approval before proceeding outside the agreed scope.
You are free to choose what you are comfortable approving, subject to what is safe and suitable for the surface.
Property Handover & Cleanup
Property Handover & Cleanup does not include the removal or disposal of construction waste, building debris, hazardous materials or other waste requiring specialist disposal.
Electrical, plumbing and other licensed or specialist trade work is not included and must be carried out by the appropriately licensed or qualified professional.
Existing conditions
Cleaning can reveal conditions that were previously hidden by dirt, grime, mould, algae, coatings, deposits or other surface contamination. Examples include:
- cracks;
- previous repairs and patching;
- colour variation;
- etching;
- coating failure and deterioration;
- faded areas;
- existing stains; and
- general surface wear.
Cleaning does not automatically repair, restore or replace the underlying surface. Our Site Conditions & Existing Damage page explains this in more detail.
Access and customer responsibilities
Please provide safe access, working water and power where agreed, remove fragile items, secure pets and tell us about hazards, underground services or previous damage. We also ask that you give us accurate information relevant to the work you are requesting. We may pause work where conditions are unsafe or materially different from the agreed scope.
Variations
If the actual conditions or your requests change the scope, we will explain the practical impact and confirm the next step with you before additional work is undertaken, wherever that is reasonably possible.
Pricing and payment
Pricing is based on the agreed scope, access and site conditions. A deposit may be required for larger or more complex work. Payment is according to the payment terms stated in the accepted quote, booking confirmation or invoice, and alternative payment arrangements may be agreed in writing where appropriate. Unless otherwise agreed in writing, payment is due within seven days of completion.
Weather and scheduling
Outdoor work depends on suitable conditions. We may reschedule where rain, wind, the forecast, temperature, surface moisture, access, safety concerns, seasonal conditions or other genuine operational or safety circumstances make the planned work unsuitable or unsafe.
Where conditions change unexpectedly, normal notice is not always possible. The Cancellation Policy covers how we handle changes to a booking.
Completion and limitations
Results vary with age, condition, material, staining and previous repairs. We use a method we assess as suitable, but some marks, weathering or defects may remain. Our Warranty & Limitations page explains this in more detail.
Safety and liability
We take reasonable care, follow the agreed scope and communicate material issues. Nothing in these terms is intended to exclude, restrict or modify any right, guarantee, remedy or protection that cannot lawfully be excluded under Australian law.
Last updated: 3 September 2026.