Assessment
We consider the material, age, coatings, repairs, drainage, access and surrounding areas. Where a condition could affect the method or result, we will explain it before work where practical.
Existing damage
Cracks, loose coatings, failed sealants, rust, rot, etching and previous repairs may be revealed or affected during cleaning or maintenance. We do not assume responsibility for pre-existing defects that were not caused by our work.
Access and hazards
Tell us about fragile surfaces, electrical risks, underground services, pets, tenants, strata requirements or restricted areas. We may stop or alter work if a safe method is not available.
Results
Results vary with age, condition and previous damage. The safest suitable method may not remove every mark. See Warranty & Limitations for the related service expectations.