Changing a booking
Contact us as soon as possible if you need to change the date, access arrangements or scope. We will confirm what can be rearranged and whether site conditions affect the new plan.
Cancellation
Cancellation terms, if any, will be explained in the written quote or booking confirmation. We aim to be reasonable and will consider the notice given, preparation already undertaken and any third-party costs.
Weather and unsafe conditions
We may reschedule outdoor work when weather or site conditions could make the work unsafe or unsuitable. We will contact you to arrange a practical alternative.
Deposits
Any deposit treatment will follow the written quote or booking confirmation. If you have a question, contact us before the booking date.