Requesting a booking
Tell us the property location, the work you have in mind and any access details. We may ask for photos or a site visit where that helps us understand the scope.
Confirmation
A booking is confirmed when we have agreed the scope, timing and any deposit or access requirements in writing. An enquiry or provisional time is not a confirmed booking.
Access and preparation
Please make gates, parking, water and power available as agreed, secure pets and move fragile items. Let us know about strata rules, tenant access, hazards or restricted areas before the day.
Changes
If the scope or conditions change, we will explain the practical impact and agree the next step before additional work is undertaken where possible.
For changes or cancellations, see the Cancellation Policy.